Frequently Asked Questions
Everything you need to know about your order and our official merchandise.
When will my order ship?
Standard orders are typically processed within 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties.
What is your return policy?
We accept returns and exchanges on unworn and unwashed apparel within 30 days of delivery. Music and limited edition items must be in their original sealed packaging.
How do I care for my band merchandise?
To preserve the print and fabric quality, we recommend machine washing your apparel in cold water with like colors and tumbling dry on low heat or air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.